Terms of service

Effective Date: September 01, 2026

Welcome to Mon Valley Ceramic Supply. These Terms of Service govern your access to and use of our website, products, and services.

By accessing our website, placing an order, or using our services, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website or place an order.

1. About Us

Business Name: Mon Valley Ceramic Supply
Email: support@monvalleyceramicsupply.com
Telephone: +1 724-825-0970
Business Address: 439 McKean Ave, Donora, PA 15033, United States

2. Use of Our Website

You may use our website for lawful personal or commercial purchasing purposes.

You agree not to:

  • Use the website for unlawful or fraudulent activities.
  • Attempt to interfere with the security or operation of the website.
  • Upload malicious code, viruses, or other harmful content.
  • Attempt to gain unauthorized access to accounts, systems, or data.
  • Use automated tools to interfere with normal website operation.
  • Misrepresent your identity or provide false information when placing an order.
  • Use our content, images, or branding in a way that violates applicable intellectual property laws.

We may restrict access to our website where reasonably necessary to protect our business, customers, or systems.

3. Product Information

We aim to provide accurate product descriptions, photographs, prices, specifications, colors, and other information.

However:

  • Product colors may appear slightly different depending on your screen or device settings.
  • Product dimensions or specifications may have minor manufacturing tolerances.
  • Packaging may change without materially affecting the product.
  • Products may be updated, discontinued, or replaced without prior notice.

If you receive a product that is materially different from its description, please contact us.

4. Product Availability

All products are subject to availability.

Adding a product to your cart does not reserve the product.

In rare cases, a product may become unavailable after an order is submitted. If we cannot fulfill an item, we may:

  • Contact you regarding the issue.
  • Cancel the unavailable item.
  • Issue an applicable refund to the original payment method.

5. Pricing

Product prices are displayed in U.S. dollars (USD) unless otherwise stated.

We make reasonable efforts to ensure pricing is accurate. If an obvious pricing or listing error occurs, we may contact you before processing the affected order.

Applicable shipping charges, taxes, or other charges will be displayed during checkout where required.

6. Orders

Submitting an order represents an offer to purchase the selected products.

An order is not necessarily accepted until payment has been successfully processed and the order has entered fulfillment.

We reserve the right to decline or cancel an order where reasonably necessary, including situations involving:

  • Suspected fraud
  • Payment failure
  • Incorrect pricing
  • Product unavailability
  • Incorrect customer or delivery information
  • Unusual or unauthorized order activity

If an order is cancelled after payment has been collected, an applicable refund will be issued to the original payment method.

7. Payment

We accept the payment options displayed during checkout.

Available payment methods may vary depending on:

  • Your location
  • Device
  • Payment provider
  • Checkout availability

Payment information may be processed by third-party payment providers.

You agree to provide current, complete, and accurate payment and billing information when placing an order.

8. Shipping and Delivery

Shipping is currently available within the United States only.

Our standard shipping terms include:

  • Processing Time: 1–2 business days
  • Transit Time: 5–8 business days
  • Estimated Total Delivery Time: 6–10 business days
  • Order Cut-Off Time: 5:00 PM Eastern Time (ET)
  • Orders of $250 or more: Free Standard Shipping
  • Orders below $250: $10.00 Flat Rate Standard Shipping

Delivery estimates are not guaranteed and may be affected by carrier operations, weather, public holidays, seasonal demand, or other circumstances outside our reasonable control.

Please review our Shipping Policy for complete details.

9. Shipping Address

Customers are responsible for providing accurate and complete shipping information.

We may not be responsible for delays, failed deliveries, or additional costs resulting from an incorrect or incomplete address provided by the customer.

Please contact us as soon as possible if you notice an address error.

Once an order has entered processing or shipping, changes may no longer be possible.

10. Returns and Refunds

Eligible products may generally be returned within 30 calendar days of delivery, subject to the conditions described in our Return & Refund Policy.

Products should normally be:

  • Unused
  • In their original condition
  • Complete with included parts or accessories
  • Returned with original packaging where reasonably possible

We do not charge restocking fees for eligible returns.

For change-of-mind returns, the customer is generally responsible for return shipping costs.

For confirmed damaged, defective, or incorrect products, Mon Valley Ceramic Supply will cover reasonable return shipping costs.

Please review our Return & Refund Policy for full details.

11. Damaged or Incorrect Products

Please inspect your order after delivery.

If an item arrives:

  • Broken
  • Cracked
  • Chipped
  • Defective
  • Incorrect

please contact us promptly at:

support@monvalleyceramicsupply.com

Include your order number and photographs of the product and packaging where applicable.

Depending on the circumstances and availability, we may provide a replacement, exchange, or refund.

12. Order Cancellations

Cancellation requests should be submitted as soon as possible.

Orders may generally be cancelled only before they enter processing or dispatch.

Once an order has been processed or shipped, cancellation may no longer be available.

After delivery, eligible items may be returned according to our Return & Refund Policy.

13. Account Information

If account functionality is available, you are responsible for maintaining the confidentiality of your login information.

You are responsible for activity conducted through your account unless unauthorized activity is reported to us promptly.

You agree to provide accurate account and contact information.

14. Intellectual Property

Unless otherwise stated, website content associated with Mon Valley Ceramic Supply, including:

  • Business branding
  • Logos
  • Website design
  • Written content
  • Graphics
  • Product presentation
  • Layouts

is owned by or licensed to Mon Valley Ceramic Supply and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, publish, or commercially exploit protected content without appropriate authorization.

15. Third-Party Services and Links

Our website may use or link to third-party services, including:

  • Payment processors
  • Shipping carriers
  • Tracking services
  • External websites
  • Technology service providers

We are not responsible for the independent content, privacy practices, terms, or availability of third-party services.

Use of third-party services may be subject to their own terms and policies.

16. Prohibited Activities

You must not use our website or services to:

  • Commit or encourage unlawful activity.
  • Submit false or misleading information.
  • Violate intellectual property rights.
  • Harass, abuse, threaten, or harm another person.
  • Distribute malicious software.
  • Attempt unauthorized access to the website or related systems.
  • Interfere with website security.
  • Conduct fraudulent transactions.
  • Circumvent purchasing or security controls.

We may suspend or restrict access where we reasonably believe prohibited activity has occurred.

17. Website Availability

We aim to keep our website available and functional, but uninterrupted access cannot be guaranteed.

The website may occasionally be unavailable because of:

  • Maintenance
  • Technical problems
  • Service provider interruptions
  • Security updates
  • Events outside our reasonable control

We may update, modify, suspend, or discontinue parts of the website where reasonably necessary.

18. Disclaimer

We make reasonable efforts to ensure the information on our website is accurate and current.

However, to the extent permitted by applicable law, the website and its content are provided without guarantees that access will always be uninterrupted, error-free, or completely free from technical issues.

Nothing in these Terms excludes rights or protections that cannot legally be excluded.

19. Limitation of Liability

To the maximum extent permitted by applicable law, Mon Valley Ceramic Supply will not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or products where such liability may lawfully be limited.

Nothing in these Terms is intended to exclude or limit liability where such exclusion or limitation would be prohibited by applicable law.

20. Consumer Rights

These Terms do not remove or restrict any mandatory consumer rights available to you under applicable law.

If any provision of these Terms conflicts with a mandatory consumer protection requirement, the applicable legal requirement will take precedence.

21. Privacy

Your use of our website is also subject to our Privacy Policy.

Our Privacy Policy explains how personal information may be collected, used, stored, and handled.

22. Changes to These Terms

We may update these Terms of Service from time to time to reflect:

  • Changes to our services
  • Operational changes
  • Legal or regulatory requirements
  • Website updates

The updated version will be published on this page with a revised effective date.

Your continued use of the website after an updated version becomes effective will be subject to the revised Terms.

23. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.

24. Governing Law

These Terms are governed by the applicable laws of the Commonwealth of Pennsylvania and the United States, subject to any mandatory consumer protection laws that may also apply.

25. Contact Us

If you have questions about these Terms of Service, please contact us:

Business Name: Mon Valley Ceramic Supply
Email: support@monvalleyceramicsupply.com
Telephone: +1 724-825-0970
Business Address: 439 McKean Ave, Donora, PA 15033, United States

Important Information

  • Please review product information before completing your purchase.
  • Shipping and delivery are governed by our Shipping Policy.
  • Returns, refunds, and exchanges are governed by our Return & Refund Policy.
  • Payment methods are those displayed during checkout.
  • We currently ship within the United States only.
  • Products and availability may change from time to time.
  • These Terms do not limit rights that cannot legally be excluded under applicable consumer protection laws.