Terms of service
Effective Date: August 11, 2026
Welcome to Mon Valley Ceramic Supply. These Terms of Service ("Terms") govern your access to and use of our website and the purchase of products from us. By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.
1. Business Information
Business Name: Mon Valley Ceramic Supply
Email: support@monvalleyceramicsupply.com
Telephone: +1 724-825-0970
Business Address: 439 McKean Ave, Donora, PA 15033, United States
2. Eligibility
By using this website, you confirm that you are at least 18 years of age, or are using the site under the supervision of a parent or legal guardian, and that you have the legal capacity to enter into a binding agreement.
3. Account Registration
If you create an account on our website, you are responsible for maintaining the confidentiality of your login information and for all activities that occur under your account. You agree to provide accurate and current information and to notify us immediately of any unauthorized use of your account.
4. Products
We sell handcrafted and decorative ceramic products, including but not limited to incense burners and holders, candle holders and lanterns, decorative bowls, and planters. Product descriptions, images, and pricing are provided to the best of our ability, but we do not warrant that product descriptions or other content are entirely accurate, complete, or error-free.
As many of our items are ceramic and may be handmade, slight variations in color, glaze, size, or texture between the product photos and the item you receive may occur. These variations are a natural characteristic of ceramic goods and are not considered defects.
5. Product Availability
All products are subject to availability. We reserve the right to discontinue any product at any time and to limit the quantities of any product that we offer.
6. Pricing and Payment
All prices are listed in U.S. dollars and are subject to change without notice. We reserve the right to correct any pricing errors, even after an order has been placed. Payment must be made in full at the time of ordering through the payment methods available on our website.
7. Taxes
Applicable sales tax will be calculated and added to your order total at checkout based on your shipping address and applicable state and local tax laws.
8. Order Acceptance
Your order is an offer to purchase our products. We reserve the right to accept or decline any order for any reason, including but not limited to product availability, errors in pricing or product information, or suspected fraudulent activity. If we decline or cancel your order after payment has been taken, you will receive a full refund.
9. Shipping and Delivery
Shipping timeframes, costs, and delivery areas are outlined in our Shipping Policy, which forms part of these Terms. We are not responsible for delays caused by circumstances beyond our control, including courier disruptions, weather, or incorrect address information provided by the customer.
10. Returns and Refunds
Returns, exchanges, and refunds are governed by our Return & Refund Policy, which forms part of these Terms. Please review that policy for return windows, conditions, and procedures.
11. Product Care and Safe Use
Our ceramic products are decorative items and should be handled with care. Unless otherwise stated, products are not intended for use with open flame beyond their designed purpose (such as tealight or incense use), and should be kept away from children and pets when in use. Never leave a lit candle or burning incense unattended. Mon Valley Ceramic Supply is not responsible for damage, injury, or loss resulting from improper use, misuse, or failure to follow included care instructions.
12. Intellectual Property
All content on this website, including text, images, logos, product photography, and design, is the property of Mon Valley Ceramic Supply unless otherwise stated, and is protected by applicable copyright and trademark laws. You may not reproduce, distribute, or use our content for commercial purposes without prior written permission.
13. User Conduct
When using our website, you agree not to:
- Use the site for any unlawful purpose.
- Attempt to gain unauthorized access to our systems or data.
- Interfere with the proper functioning of the website.
- Submit false or misleading information when placing an order.
- Use automated systems (bots, scrapers) to access or interact with the website without our permission.
14. Reviews and User Content
If you submit a product review, comment, or other content to our website, you grant Mon Valley Ceramic Supply a non-exclusive, royalty-free right to use, display, and reproduce that content in connection with our business. You agree not to submit content that is false, misleading, defamatory, or infringes on the rights of others.
15. Third-Party Links
Our website may contain links to third-party websites, including shipping carriers or payment processors. We are not responsible for the content, policies, or practices of any third-party site.
16. Disclaimer of Warranties
Our website and products are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose, except as expressly stated in our Return & Refund Policy.
17. Limitation of Liability
To the fullest extent permitted by law, Mon Valley Ceramic Supply shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products or website. Our total liability for any claim relating to a purchase shall not exceed the amount paid for the product in question.
18. Changes to These Terms
We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with an updated effective date. Continued use of our website after changes are posted constitutes acceptance of the revised Terms.
19. Governing Law
These Terms are governed by the laws of the Commonwealth of Pennsylvania, United States, without regard to its conflict of law principles. Any disputes arising from these Terms or your use of our website shall be subject to the exclusive jurisdiction of the courts located in Pennsylvania.
20. Contact Us
If you have any questions about these Terms of Service, please contact us:
Business Name: Mon Valley Ceramic Supply
Email: support@monvalleyceramicsupply.com
Telephone: +1 724-825-0970
Business Address: 439 McKean Ave, Donora, PA 15033, United States