Billing Terms and Conditions

Last Updated: September 01, 2026

Thank you for shopping with Mon Valley Ceramic Supply.

This Payment Policy explains how payments are accepted, authorized, processed, verified, and refunded when you place an order through our website.

By submitting an order and completing checkout, you acknowledge and agree to the payment terms described below.

1. Payment Processing

Online payments are processed through the payment options and third-party payment providers available during checkout.

Each transaction may be subject to authorization, verification, fraud-prevention checks, and approval by the relevant:

  • Bank
  • Card issuer
  • Payment processor
  • Digital payment provider

An order cannot be successfully completed unless the applicable payment has been authorized.

2. Accepted Payment Methods

We accept the payment methods displayed during checkout.

Available payment options may vary depending on factors such as:

  • Your location
  • Device
  • Card issuer
  • Payment provider
  • Checkout configuration
  • Payment service availability

The payment methods shown during checkout are the payment methods currently available for your order.

3. Currency

Unless otherwise stated, all prices on our website are displayed in:

United States Dollars (USD $)

Orders are charged in USD when payment is successfully completed.

If your payment account uses another currency, your bank or payment provider may apply:

  • Currency conversion charges
  • Foreign transaction fees
  • Other applicable financial institution fees

These charges are determined by your payment provider and are not controlled by Mon Valley Ceramic Supply.

4. Payment Authorization

When you submit an order:

  • Your selected payment method may be checked and authorized.
  • Your billing information may be verified.
  • Payment may be processed when the order is successfully submitted.
  • The order cannot be confirmed if payment authorization is unsuccessful.

If your payment is declined, please:

  • Check that your payment information is correct.
  • Confirm that your billing address matches the information held by your payment provider.
  • Confirm that your payment method is valid and has sufficient available funds or credit.
  • Contact your bank, card issuer, or payment provider.
  • Try another payment option available during checkout.

Products are not considered successfully ordered until checkout and payment authorization have been completed.

5. Payment Verification

Some transactions may require additional review before an order is processed.

Where reasonably necessary, Mon Valley Ceramic Supply may:

  • Request additional information to verify an order.
  • Temporarily place an order on hold.
  • Request confirmation of billing or contact information.
  • Cancel an order if payment verification cannot be completed.
  • Cancel or decline an order where fraudulent or unauthorized activity is reasonably suspected.

These checks are intended to help protect customers, payment providers, and our business against unauthorized transactions and fraud.

6. Billing Information

Customers are responsible for providing accurate and complete billing information during checkout.

This may include:

  • Full name
  • Billing address
  • Contact information
  • Payment information

Incorrect or incomplete billing information may result in:

  • Payment failure
  • Verification delays
  • An order being placed on hold
  • Order cancellation

Please review your billing information carefully before completing your purchase.

7. Payment Security

Payments are processed using third-party payment services available through our checkout.

Mon Valley Ceramic Supply does not normally receive or store your complete payment card number or card security code.

Payment providers may use security measures such as:

  • Encryption
  • Fraud monitoring
  • Authentication checks
  • Payment verification
  • Other transaction security systems

No online payment method can guarantee protection against every possible security risk, but reasonable safeguards are used by applicable payment providers.

8. Order Confirmation

After an order has been successfully submitted and payment has been authorized, an order confirmation may be sent to the email address provided during checkout.

The confirmation may include:

  • Order number
  • Products ordered
  • Shipping information
  • Order total
  • Payment status

Please contact us promptly if you believe the information in your confirmation is incorrect.

9. Pricing

We make reasonable efforts to display accurate product prices and checkout information.

If an obvious pricing, technical, or checkout error occurs, we may:

  • Contact you for confirmation.
  • Correct the error before processing the order.
  • Cancel the affected order.
  • Refund the applicable payment if funds have already been collected.

Where permitted by applicable law, we are not required to fulfill an order at an obviously incorrect price caused by a technical or listing error.

10. Taxes

Applicable taxes may be calculated during checkout where required by law.

Tax amounts may depend on factors such as:

  • Delivery location
  • Applicable state or local tax requirements
  • Product classification
  • Current tax rules

The final order total, including applicable shipping charges and taxes, will be shown before you complete checkout.

11. Shipping Charges

Current standard U.S. shipping rates are:

  • Orders of $250 or more: Free Standard Shipping
  • Orders below $250: $10.00 Flat Rate Standard Shipping

The applicable shipping amount will be displayed during checkout before payment is completed.

For full details, please review our Shipping Policy.

12. Refunds

Where a refund has been approved:

  • The refund will normally be issued to the original payment method.
  • Approved refunds may take up to 14 business days after the returned product has been received, inspected, and approved.
  • Your bank, card issuer, or payment provider may require additional time to display the refunded amount in your account.

Mon Valley Ceramic Supply is not responsible for delays caused solely by the customer's financial institution or payment provider after a refund has been issued.

Please review our Return & Refund Policy for full return eligibility and refund conditions.

13. Failed or Declined Payments

A payment may be declined or fail for reasons including:

  • Incorrect payment details
  • Insufficient funds
  • Incorrect billing information
  • An expired payment method
  • Card or account restrictions
  • Fraud-prevention checks
  • Payment provider interruptions
  • Bank or issuer authorization decisions

Mon Valley Ceramic Supply does not control approval or rejection decisions made by banks, card issuers, or third-party payment providers.

14. Duplicate or Unexpected Charges

If you believe you were charged more than once or notice an unfamiliar transaction related to an order, please contact us and provide:

  • Your full name
  • Order number
  • Transaction date
  • Amount charged
  • Screenshot or transaction reference where available

For your security, do not send your complete payment card number, PIN, password, or card security code by email.

Some transactions shown as pending may be temporary authorization holds rather than completed charges. Your bank or payment provider can provide additional information about pending transactions.

15. Order Cancellations and Payments

If an order is successfully cancelled before processing or shipment and payment has already been collected, any applicable refund will normally be returned to the original payment method.

Refund processing may still be subject to bank or payment provider processing times.

For complete cancellation information, please review our Terms of Service and Return & Refund Policy.

16. Payment Disputes and Chargebacks

If you experience a payment-related issue, you may contact our customer support team so we can review the transaction and order information.

We may be able to assist with:

  • Reviewing the payment
  • Confirming the order status
  • Checking an approved refund
  • Correcting an order-related error
  • Providing relevant transaction information

Nothing in this policy limits any rights you may have through your bank, payment provider, card issuer, or applicable law.

17. Contact Information

For questions about payments, refunds, declined transactions, billing, or checkout, please contact:

Business Name: Mon Valley Ceramic Supply
Email: support@monvalleyceramicsupply.com
Telephone: +1 724-825-0970
Business Address: 439 McKean Ave, Donora, PA 15033, United States
Online Order Cut-Off Time: 5:00 PM Eastern Time (ET)

Important Information

  • All website prices are displayed in USD ($) unless otherwise stated.
  • Payment must be successfully authorized before an order can be completed.
  • Accepted payment methods are the methods displayed during checkout.
  • Customers are responsible for providing accurate billing and payment information.
  • Available payment methods may vary by checkout availability and payment provider.
  • Approved refunds are normally issued to the original payment method.
  • Refund processing may take up to 14 business days after the returned product has been received, inspected, and approved.
  • Shipping charges and applicable taxes are displayed before checkout is completed.
  • This Payment Policy may be updated when payment services, business operations, or legal requirements change.