Shipping policy

Effective Date: August 11, 2026

At Mon Valley Ceramic Supply, we are committed to delivering your order quickly, safely, and efficiently. This Shipping Policy explains how orders are processed, shipped, and delivered. By placing an order through our website, you agree to the terms outlined below.

1. Order Processing

Orders are processed within 1–2 business days.

  • Business Days: Monday to Friday
  • Orders are not processed, shipped, or delivered on weekends or U.S. public holidays.
  • Once your order has been processed, it will be prepared for dispatch and handed over to one of our trusted delivery partners.

2. Order Cut-Off Time

Our daily order cut-off time is 5:00 PM.

  • Orders placed before 5:00 PM on a business day are generally processed the same day.
  • Orders placed after 5:00 PM, or on weekends or public holidays, will begin processing on the next business day.

3. Shipping Charges

Our standard shipping rates within the United States are:

  • Orders with a qualifying value of $250 or more: Free Standard Shipping
  • Orders with a qualifying value below $250: $10.00 Flat Rate Standard Shipping

The applicable shipping charge will be displayed during checkout before payment is completed. No hidden shipping fees apply.

4. Delivery Time

After your order has been dispatched, delivery typically takes:

  • 5–8 business days

Delivery times may vary depending on your location, courier operations, weather conditions, or other unforeseen circumstances.

5. Total Delivery Time

Delivery generally consists of:

  • Processing Time: 1–2 business days
  • Transit Time: 5–8 business days
  • Total Delivery Time: 6–10 business days

6. Shipping Confirmation & Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing:

  • Shipment confirmation
  • Tracking number (where available)

You can use the tracking information to follow your parcel until delivery.

7. Shipping Address Responsibility

Please ensure that your shipping address is accurate and complete before placing your order.

We are not responsible for delivery delays or failed deliveries caused by incorrect or incomplete address information supplied by the customer.

If additional delivery charges arise due to an incorrect address or redelivery request, those costs may be the customer's responsibility.

8. Delivery Delays

Although we make every effort to deliver orders within the stated timeframe, delays may occasionally occur due to factors beyond our control, including:

  • Courier service disruptions
  • Severe weather
  • High seasonal demand
  • Public holidays
  • Other unexpected logistical circumstances

We appreciate your understanding if delays occur. As our products are ceramic and handled with care, some delays may also result from additional packaging precautions taken to reduce the risk of breakage during transit.

9. Lost or Missing Parcels

If your tracking information shows that your parcel has been delivered but you cannot locate it, we recommend that you:

  • Check around your property.
  • Ask neighbours or other household members.
  • Contact the delivery carrier.

If you still require assistance, please contact our customer support team and we will do our best to help investigate the matter.

10. Failed Delivery Attempts

A delivery may be unsuccessful if:

  • An incorrect address was provided.
  • The recipient is unavailable when delivery requires attendance.
  • The courier is unable to complete the delivery.

If the parcel is returned to us, additional shipping charges may apply before it can be resent. Refund eligibility will depend on the circumstances of the returned shipment.

11. Delivery Area

We currently deliver only within the United States.

International shipping is not available at this time.

12. Order Changes & Cancellations

If you need to amend or cancel your order, please contact us as soon as possible.

Orders can usually be modified or cancelled only before they enter the processing stage. Once an order has been dispatched, changes or cancellations may no longer be possible.

13. Contact Information

If you have any questions about shipping or delivery, please contact us:

Business Name: Mon Valley Ceramic Supply
Email: support@monvalleyceramicsupply.com
Telephone: +1 724-825-0970
Business Address: 439 McKean Ave, Donora, PA 15033, United States

Important Information

  • Please verify your delivery details before completing your purchase.
  • Keep your shipping confirmation and tracking information until your order has been received.
  • Delivery times may vary due to circumstances beyond our control.
  • Processing and delivery times may be longer during public holidays or peak shopping periods.
  • Ceramic items are carefully packaged to minimize the risk of damage during transit; if your item arrives broken, refer to our Return & Refund Policy for next steps.