Shipping policy

Effective Date: September 01, 2026

At Mon Valley Ceramic Supply, we aim to provide clear and reliable information about order processing, shipping charges, delivery times, tracking, and delivery-related issues.

By placing an order through our website, you acknowledge and agree to the terms described in this Shipping Policy.

1. Order Processing

Orders are normally processed within 1–2 business days.

Business Days: Monday through Friday

Orders are not normally processed or shipped on weekends or U.S. public holidays.

Once an order has been processed, it will be prepared for shipment and transferred to the applicable delivery carrier.

2. Order Cut-Off Time

Our daily order cut-off time is:

5:00 PM Eastern Time (ET)

  • Orders placed before 5:00 PM ET on a business day may begin processing that business day.
  • Orders placed after 5:00 PM ET will normally begin processing on the next business day.
  • Orders placed on weekends or U.S. public holidays will normally begin processing on the next business day.

The cut-off time does not guarantee same-day dispatch.

3. Shipping Rates

Our standard shipping rates for eligible orders within the United States are:

  • Orders of $250 or more: Free Standard Shipping
  • Orders below $250: $10.00 Flat Rate Standard Shipping

The applicable shipping charge will be displayed during checkout before you complete your purchase.

4. Estimated Transit Time

After an order has been dispatched, standard delivery normally takes:

5–8 business days

Transit time begins after the order has been shipped and does not include the order processing period.

Actual delivery times may vary depending on the destination, carrier operations, weather conditions, public holidays, or other circumstances outside our reasonable control.

5. Estimated Total Delivery Time

The normal estimated delivery timeframe consists of:

  • Processing Time: 1–2 business days
  • Transit Time: 5–8 business days
  • Estimated Total Delivery Time: 6–10 business days

These delivery estimates are provided for guidance and are not guaranteed delivery dates.

6. Shipping Confirmation and Tracking

Once your order has been shipped, you may receive a shipping confirmation email containing:

  • Confirmation that your order has been dispatched
  • A tracking number, where tracking is available
  • Carrier or shipment information, where applicable

You can use the available tracking information to follow the progress of your shipment.

7. Shipping Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please review your shipping information carefully before completing checkout.

Mon Valley Ceramic Supply is not responsible for delays or unsuccessful deliveries caused by incorrect or incomplete address information provided by the customer.

If a shipment is returned or requires redelivery because of an incorrect address, additional shipping costs may apply.

8. Delivery Delays

Occasionally, delivery may take longer than the estimated timeframe due to circumstances such as:

  • Carrier delays or service disruptions
  • Severe weather
  • Public holidays
  • High seasonal shipping volumes
  • Transportation or logistical disruptions
  • Other circumstances outside our reasonable control

If a significant delay occurs, please contact us and we will assist where reasonably possible.

9. Lost or Missing Packages

If tracking information shows that your package has been delivered but you cannot locate it, we recommend:

  • Checking around the delivery location
  • Checking with other members of your household
  • Checking with neighbours where appropriate
  • Contacting the delivery carrier using the tracking information provided

If the package still cannot be located, please contact our customer support team so we can assist with reviewing the shipment information.

10. Failed Delivery Attempts

A delivery may be unsuccessful if:

  • The shipping address is incorrect or incomplete
  • The recipient is unavailable when attendance is required
  • Access to the delivery location is unavailable
  • The carrier cannot complete delivery for another operational reason

If a shipment is returned to us following an unsuccessful delivery, additional shipping charges may apply if the order needs to be shipped again.

Any refund request relating to a returned shipment will be reviewed according to the circumstances and our applicable policies.

11. Damaged Products During Delivery

Please inspect your order after delivery.

If a ceramic product arrives broken, cracked, chipped, damaged, defective, or incorrect, please contact us promptly at:

Email: support@monvalleyceramicsupply.com

Please include:

  • Your order number
  • A description of the issue
  • Clear photographs of the product and packaging where applicable

Eligible damaged or incorrect orders will be handled according to our Return & Refund Policy.

12. Delivery Area

We currently ship within the United States only.

International shipping is not available at this time.

Orders submitted with delivery addresses outside our supported shipping area may not be accepted.

13. Order Changes

If you need to change information associated with an order, please contact us as soon as possible.

Changes may only be possible before an order enters processing or is prepared for shipment.

Once an order has been processed or dispatched, we may not be able to modify:

  • Products ordered
  • Quantities
  • Shipping addresses
  • Other order details

14. Order Cancellations

Cancellation requests should be submitted as soon as possible.

An order may only be cancelled if it has not yet entered processing or dispatch.

Once an order has been shipped, cancellation will no longer be possible. After delivery, an eligible product may be returned according to our Return & Refund Policy.

Submitting a cancellation request does not guarantee that the order can be cancelled before processing or shipment.

15. Contact Information

If you have questions about shipping, tracking, or delivery, please contact us:

Business Name: Mon Valley Ceramic Supply
Email: support@monvalleyceramicsupply.com
Telephone: +1 724-825-0970
Business Address: 439 McKean Ave, Donora, PA 15033, United States

Important Information

  • Order Processing: 1–2 business days
  • Transit Time: 5–8 business days
  • Estimated Total Delivery: 6–10 business days
  • Order Cut-Off: 5:00 PM Eastern Time (ET)
  • Orders $250 or more: Free Standard Shipping
  • Orders below $250: $10.00 Flat Rate Standard Shipping
  • Shipping Area: United States only
  • Orders are not normally processed or shipped on weekends or U.S. public holidays.
  • Please verify your delivery address before submitting your order.
  • Keep your shipping confirmation and tracking information until your order has been successfully delivered.
  • Delivery estimates may be affected by carrier or logistical circumstances outside our reasonable control.
  • If a product arrives damaged, broken, defective, or incorrect, contact us promptly and refer to our Return & Refund Policy.