Contact Us

We’re here to help with questions about products, orders, shipping, returns, refunds, payments, or other store-related matters.

For the quickest assistance, please use the contact information below and include your order number when your enquiry relates to an existing purchase.

Get in Touch

Business Name: Mon Valley Ceramic Supply
Email: support@monvalleyceramicsupply.com
Telephone: +1 724-825-0970
Business Address: 439 McKean Ave, Donora, PA 15033, United States

Customer Service Hours

Our customer service hours are:

Monday to Friday, 9:00 AM – 5:00 PM Eastern Time (ET)

Messages received outside normal customer service hours, including weekends and U.S. public holidays, will normally be reviewed on the next business day.

Ways to Contact Us

By Email

For most enquiries, email us at:

support@monvalleyceramicsupply.com

Email is recommended for:

Order questions
Shipping and tracking enquiries
Return or refund requests
Product questions
Damaged or incorrect deliveries
Enquiries that require photographs or other supporting information

By Phone

You can contact us by telephone at:

+1 724-825-0970

If your enquiry relates to an existing order, please have your order number available where possible.

By Mail

Our business mailing address is:

Mon Valley Ceramic Supply
439 McKean Ave
Donora, PA 15033
United States

Please contact us before sending a product return to this address. Returns require prior authorization and return instructions from our customer support team.

What We Can Help With

Our customer support team can assist with:

Order status enquiries
Shipping and delivery questions
Tracking information
Returns and refunds
Exchanges where applicable
Damaged, broken, defective, or incorrect products
Product dimensions and specifications
Product materials and care information
Product availability
Payment-related questions
General store enquiries
Feedback or suggestions

Before Contacting Us

To help us review your enquiry efficiently, please provide as much relevant information as possible.

For order-related enquiries, please include:

Your full name
Your order number
The email address used when placing the order
Product name, where applicable
A clear description of your question or issue

If your enquiry involves a damaged, broken, defective, or incorrect product, please also provide:

Clear photographs of the product
Photographs of the packaging
A photograph of the shipping label where available

Please keep the product and packaging until we have reviewed the issue and provided further instructions.

Returns and Refunds

If you wish to return a product, please contact us before sending anything back.

Eligible products may generally be returned within 30 calendar days of delivery, subject to the conditions described in our Return & Refund Policy.

For return requests, contact:

support@monvalleyceramicsupply.com

Please include your order number and the reason for your return.

Shipping and Delivery Support

Orders are normally processed within 1–2 business days.

After dispatch, standard transit time is normally 5–8 business days, giving an estimated total delivery timeframe of 6–10 business days.

Our daily online order cut-off time is:

5:00 PM Eastern Time (ET)

Once an order has been shipped, tracking information will be provided where available.

For complete shipping rates, processing information, delivery estimates, and other shipping details, please review our Shipping Policy.

Response Time

We aim to respond to customer enquiries as soon as reasonably possible, generally within 1–2 business days during normal customer service hours.

Response times may occasionally be longer during:

Weekends
U.S. public holidays
Periods of high enquiry volume
Peak shopping periods

Social Media

You can also follow Mon Valley Ceramic Supply for store and product updates.

Facebook: Mon Valley Ceramic Supply
Instagram: @monvalleyceramicsupply
YouTube: @MonValleyCeramicSupply-us
Pinterest: Mon Valley Ceramic Supply

Important Information

Please include your order number when contacting us about an existing order.
Do not send product returns before receiving authorization and return instructions.
For damaged or incorrect deliveries, photographs may be required to review the issue.
Please review our Shipping Policy for delivery information.
Please review our Return & Refund Policy for return eligibility, refund processing, and return shipping information.
Our current shipping service is available within the United States only.

Contact Information