Contact Us

We'd love to hear from you. Whether you have a question about an order, need help choosing the right piece, or just want to share feedback, our team is here to help. Below you'll find everything you need to get in touch with us quickly and easily.

Get in Touch

Business Name: Mon Valley Ceramic Supply
Email: support@monvalleyceramicsupply.com
Phone: +1 724-825-0970
Address: 439 McKean Ave, Donora, PA 15033, United States

Ways to Reach Us

By Email
The fastest way to reach our team is by email at support@monvalleyceramicsupply.com. This is the best option for order questions, returns, product inquiries, or anything that may require photos to be attached (such as a damaged item).

By Phone
You can call us directly at +1 724-825-0970 for questions that need a quicker, more personal response. Please have your order number ready if your call is regarding an existing order.

By Mail
If you need to reach us by physical mail, our address is:
Mon Valley Ceramic Supply
439 McKean Ave, Donora, PA 15033, United States

What We Can Help With

  • Order status, tracking, and shipping questions
  • Returns, exchanges, and refunds
  • Product questions (dimensions, materials, care, availability)
  • Damaged, defective, or incorrect items
  • Wholesale or bulk order inquiries
  • General feedback, suggestions, or partnership inquiries

Before You Reach Out

To help us assist you as quickly as possible, please have the following ready when contacting us:

  • Your order number (found in your confirmation email)
  • The email address used to place your order
  • A brief description of your question or issue
  • Photos, if your inquiry involves a damaged, defective, or incorrect item

For questions about returns or refunds, you can also check our Return & Refund Policy for details on eligibility, timelines, and the return process. For questions about delivery timeframes or shipping costs, see our Shipping Policy.

Response Time

We aim to respond to all email and phone inquiries within 1–2 business days. During peak periods, such as holidays or high-demand sales events, response times may be slightly longer, but we make every effort to reply as quickly as possible.

Business Hours

Our team is available to respond to inquiries Monday through Friday. Messages received outside of business hours, including weekends and holidays, will be answered on the next business day.

Order and Shipping Support

If your inquiry is related to a recent order, please allow 1–2 business days for order processing before reaching out about shipping status. Once your order ships, you will receive a confirmation email with tracking information, which can also help answer many common questions about delivery timing.

Connect With Us on Social Media

Beyond direct contact, you can also follow along or reach out through our social media channels:

We're Here to Help

At Mon Valley Ceramic Supply, every message matters to us. We're a small business rooted in the Mon Valley community, and we genuinely value the chance to help each customer find the right piece and have a smooth experience from order to delivery. Thank you for reaching out, and we look forward to hearing from you.